How do I return an item?

Please contact us by email quoting your original invoice number for further instructions on returning an item. Our returns policy is summarised below:

Leigh Park Garden Machinery Ltd (LPGM) will only accept returns of a part in the condition in which it was sold and in its original packaging. Purchaser must follow this return procedure:

1. Within thirty days of receipt of the item, the purchaser must notify LPGM by email or in writing of his or her decision to return an item. LPGM will provide the purchaser with a Return Authorisation (RA) number.

2. After purchaser receives an RA number from LPGM, purchaser must return the item(s) to Leigh Park Garden Machinery in the United Kingdom in an unused, undamaged condition and in the original packaging. Purchaser must deliver the item(s) not later than ten days after the RA is issued.

3. Purchaser is responsible for all shipping and insurance fees and any taxes or duties associated with returning the item(s), including any shipping costs associated with LPGM providing you with original packaging required for the return, in the case of the purchaser discarding original packaging.

4. Upon receipt of the returned item(s), LPGM will inspect the item(s) to confirm that the item or items are unused and undamaged and in the original packaging. Upon such confirmation, and provided the purchaser has followed the procedure, LPGM shall credit purchaser for the original purchase price, excluding shipping charges, within thirty days of when LPGM received the return.

5. If purchaser returns an item that is used, damaged or not in the original packaging, then LPGM reserves the right to refuse a refund or issue a refund less the cost for replacing the used or damaged item (for example, part worn or damaged belt). At the discretion of LPGM, returns will be refused on items such as blades or belts if LPGM considers that such items have been fitted and used, or damaged in attempting to fit them and therefore making them unsaleable as new parts.

6. LPGM assumes no responsibility for any shipping or handling damage that may occur to an item or items that have not been authorised by LPGM as part of an RA return, and the purchaser assumes full responsibility for all charges relating to the shipping and handling of the item or items.

LPGM can be contacted by telephone on 01225 774202 to discuss the returns policy but all notifications and the issue of an RA will need to be recorded and communicated via email.